'Customer Service and ease of ordering was excellent. Only 1 suggestion, I didn't see an area to add name of deceased for the floral delivery to the funeral home. However, I was impressed and appreciated the email asking who the arrangement was for. Thank you!!'
by Abby W. - June 23, 2022
'The flowers were great. I had a problem with ordering them - the website did not give me an option for Sunday delivery for the funeral. I ordered the flowers for Saturday in hopes the funeral home would keep the flowers until the day of the funeral. I was contacted on Saturday that the flowers would be delievered on Sunday to keep the flowers fresh wich is great and what I wanted in the first place. So thank you for that.'
by Rika T. - June 14, 2022
How late can I order to make sure it gets there in time for the funeral service?
We can usually have an order delivered in about 4 hours after it is placed. You have until 1pm in the funeral home's time zone to place an order for same day delivery. We also ask that you place the order by 1pm the day prior for next day morning delivery. If it is an early morning delivery, please specify this in the 'Special Instructions' during Checkout.
Are you the actual local florist located near the funeral home? Who is Florist One?
No. We use our preferred local florist that is close to the funeral home to make the delivery. Florist One has been online since 1999. We've delivered over 1 million orders using trusted local florists.
What if my order is too late for delivery?
If flowers are not delivered, we will refund your money in full. We will ask you first if you'd like to deliver flowers to the family's home.
What is an appropriate size of arrangement to send?
Sizes of the arrangements are shown under the product description. Most of our arrangements are appropriately sized for a funeral home. An appropriate size depends on your situation. Arrangements generally fall into three categories:
Small - Under 16" - Table Arrangements, Baskets and some Plants
Medium - 16" to 30" - Baskets, Plants, some Table Arrangements
Large - Above 30" - Sprays, Wreaths, Hearts, Crosses, Casket Sprays
Will this get there before the visitation/service starts?
The local florist will communicate with the funeral director to make sure your arrangement is delivered at the appropriate time before the family arrives at the funeral.
Can you send me a picture so I know what is being sent?
We can make a request but cannot guarantee that the local shop will be able to accommodate this. You can place this as a request in 'Special Instructions' during Checkout.